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About Alexander

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    Novice Member

Extra Life

  • Hospital
    Boston Children's Hospital

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  1. I was able to donate through PayPal after all, so no help is needed anymore
  2. Hey all! While trying to donate this year I get the following error with every my debit card: "Verify card number and expiration date". I tried 3 different cards (from different banks), the information is correct, but the error repeats. Banks support services say there were no problems on their side. I'm from Russia, but last year I was able to donate with the same very card I try now w/o any problems at all. Any ideas?
  3. I've got an answer from support and they successfully fixed my problem. Thank you for your help!
  4. Thank you for the answers! I've sent an email with detailed description of the problem to the address you provided. I'll inform you about the response tomorrow.
  5. Hi! I'm new to Extra Life and it's first year I participate in this event. So I'm a bit confused. I've got the following problem. I wanted to donate 30$ to a captain of the team I joined, but clicked "Donate" in the right upper corner instead and donated through this form. Actually I thought (probably mistakenly) that if I joined a team all my donations go as part of this team goal or at least as my goal. But probably I chose wrong "Donate" button. The money were charged successfully and I can see my donation, tax receipt etc. in the "Donations given" section, but it's not listed in my team or my personal goal. Is there any way to fix it? 3 days ago I sent this question to Extra Life support but got no answer so far (probably because of holidays?) So I'd appreciate any advices and help on this little problem. Thank you!