herobyclicking's Content - Extra Life Community Hub Jump to content

herobyclicking

Administrators
  • Content Count

    1,552
  • Joined

  • Last visited

  • Days Won

    23

Posts posted by herobyclicking


  1. On 3/12/2019 at 9:36 PM, Jaime Kirton said:

    After my donation I received an email stating Canadian would get their receipts in early February for income taxes... Almost halfway through match and no receipt. I've sent them an email request and have yet to have someone her back to me, reached out on Twitter and all I got was it'll be on the way soon. I'm Frustrated. Has anyone got their receipt?

     

    Hey Jaime, 

     

    I am sorry to hear that you are having issues with this. If this hasn't been resolved please let me know! 

    Our Canadian Hospitals/Foundations send these receipts directly, though if you were able to share which foundation you are waiting to hear from I can definitely expedite. 

     

     


  2. 10 hours ago, Patchex said:

    I signed up for this year today, yet when it asked about my Link name at the end... it would not let me use the link I have used for years... I always use my gamer tag, yet it said that link name was not available. So I had to add an S at the end. However when I checked the link it said it was not in use. Does anyone know why this is happening and how I might be able to fix it? 

     

     

     

    Thanks for the question! They will be released soon!

    • Like 1

  3. On 11/26/2018 at 2:50 PM, Arturo Urquidi said:

    I'm curious if anyone else has received a donation and by request of the donator, has tried to contact Extra-Life to refund the donation due to an error on their part (Accidentally donated twice, donated with an extra 0 at the end, etc). I put in a ticket over a week ago and then another in the past few days and I am yet to receive any kind of notice that my tickets have been at least looked at. Am I being too impatient? I didn't think something so simple would take so long to hear back from, especially since something like someones cash is nothing to scoff at.

     

    Hey Arturo, 

     

    We do experience an incredible increase in support tickets this time of year, but we are working through them as quickly as possible. Last week being a national US holiday doesn't help either! 

     

    Regarding your question, refunds can be requested and fulfilled. We'll get to things situated, promise!


  4. 4 minutes ago, BashStix said:

    When will events and things be taking place again?  

     

    Participation and fundraising for Extra Life can happen any day, any time! Our hospitals and kiddos need the support 365 days a year, so there is no reason why you can't play games #ForTheKids at any time! We do have days or times where we rally the community, but many people plan their own events to suit their schedules. 

     

    Let us know how we can help! Do head over to our Discord too > https://discord.gg/extralife4kids, we have a very passionate and devoted group of participants who are happy to help!

     

     


  5. On 11/2/2018 at 1:04 PM, TheLostSkeleton said:

    So, I am super excited about Canadian credit cards being processed this year! However... it seems like processing fees are scaling to the amount donated.  Someone donated $200 and the processing fee displayed as $14.  My friend tested a $50 donation and the processing fee was $3.50.  This is not appealing to my donors! Is it just a bug with the new system? 

     

    Hey @TheLostSkeleton!

     

    Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation. 

     

    • Like 1

  6. 2 hours ago, PCYorke said:

    Hi All,

     

    Not sure where to put this in the forums, Decided to upgrade to a platinum account and make the $19 donation back on the 12th of Oct but my profile is still showing me as a classic participant without the donation,  the email says its normally dealt with within 2 working days.  Is there some sort of extra delay happening behind the scenes as I was really hoping to be able to wear the extra-life T on game day

     

    Hey @PCYorke!
     

    Thanks for the message. Adjusting the Platinum account is a manual process and as you can imagine our support team is experiencing high volumes of requests. While we cannot promise that you will receive your shirt in time for Game Day we can help you get it sooner. If you send a request for an status update to support@extra-life.org they should be able to get you an ETA on the whole situation. 

     

     


  7. 36 minutes ago, DrQuantum said:

    I have a follow up to the above users question, I am guessing it would not be appropriate to collect the funds personally through Facebook and then make that payment through the Extra Life site? I know the tax deductions may not be available in that case but the Facebook fundraising tool is extremely effective. Every one I have seen from my friends list makes its goal. 

     

    It's not recommended that you collect funds in that manner but to use the the participant page or the mobile fundraising application to engage your friends and family! We realize the appeal and are looking into the possibility of using the Facebook fundraising integration for future campaigns. 

    • Like 1

  8. 50 minutes ago, DonnieV said:

    Hey folks, super dumb question. Anyone know the Extra Life Font Color Number. https://html-color-codes.info/

    When using streampro.io the extra life theme had the color number saved into it but that program is no more. I'm trying to configure all my widgets and there are so many places to put in an html color code. I'm color deficient so it's challenging. Thanks in advance.

     

    This should help!

    https://www.dropbox.com/s/9zrno99xqt1gftf/EL17_BrandGuidelines_US_CommMember_12-15-17_FINAL.pdf?dl=0

    • Like 1

  9. On 10/12/2018 at 3:20 PM, Psymonkee said:

    Hey,

     

    Leaving things late this year but just getting round to signing up and I can't choose a hospital as the page says it 'cannot detect my location'. That persists no matter what I set my country as (UK is where I am). Playing from outside the US I'd like my donations to go to a hospital doing international work as it's a little easier sell on donors here. Any good ideas how I can fix that?

     

    Thanks!

     

    Hey @Psymonkee

     

    Sorry your having issues selecting your hospital!

     

    Send a message to support@extra-life.org OR select the Province or State of one our international hospitals: Ontario (SickKids), Massachusetts (Boston Children's) or District of Columbia (Children's National).

    • Like 1

  10. On 9/26/2018 at 7:30 AM, thejennamonster said:

    The last few years I've been able to use a shorthand link for my donation page (extra-life.org/participant/thejennamonster). However, this year, that link doesn't work and all I can find is just the participation ID long link (which is a pain in the butt to use).  I've always found this site to be extremely frustrating in its layout and lack of easily accessed information, so I don't know if I'm just missing how to set that back up or if they did away with it or what. Any ideas?

     

     

     

    Hey @thejennamonster

     

    So sorry you have had some trouble! The website revamp DID move somethings around. You can edit the URL by logging in and going to "Your Page" > click the "Settings" tab just below your profile pic and thermometer > "customize" to adjust your URL. 

     

    Let me know if this helps! 

    • Like 2

  11. On 9/13/2018 at 2:53 PM, matty1988 said:

    Hello. 

     

    Last year I was able to download a widget for my personal email account that linked to my donation page, and would update every time someone made a donation (Screen shot attached). 

     

    534.jpg.8cde8bd903754ee2ac71248d5ca47b8f.jpg

     

    Does anyone know how I can can use this feature again? All I can find are links for web pages and live streams.

     

    This also lives on your Dashboard > "Go Social" > Email Badge

     

    Screen Shot 2018-09-18 at 5.20.34 PM.png

     

     

    • Like 1

  12. 45 minutes ago, mish said:

    Does anyone have any experience with Facebook's new-ish Fundraising platform and EL/CMN integration?  I'm wondering if there's a way to configure Facebook to point to my personal donation page so that donations made through Facebook are logged to my EL page (to show progress) and the total fundraising amount would also be visible on Facebook and update. If someone makes a donation on my EL page, it'd be awesome if that donation was reflected on Facebook as well!

     

    Hey Mish!

     

    Thanks for the post and suggestion. This not currently an integration available, but I'll add this to a potential feature request for future consideration!

    • Like 1

  13. On 8/18/2018 at 12:01 PM, Mike Clark said:

    So I've recently gotten into training for the RunDisney 5k, 10k, and Half Marathon Star Wars themed weekend at Walt Disney World in April 2020.  These races (all of the RunDisney ones) sell out pretty quickly.  Disney will keep registration open through charity partners, though (CMN already is a sponsor of the Princess Run at WDW).  Basically when the runs sell out, they allow the charity to still access spots in the race.  A registrant can select said charity, fundraise X dollars, pay the registration fee, and everyone wins.  The Leukemia/Lymphoma Society is such a charity.  If you missed the registration deadline, and want to do the 5K, you can register with them, pay the fee as a participant, and raise funds through the charity.  Some of these donations are as high as $4,500.  Any way we can get on board with this program?

     

    Thanks for the question and suggestion!

     

    RunDisney IS actually utilized by CMN Hospitals > https://www.rundisney.com/princess-half-marathon/. Extra Life works a bit differently, being a fundraising program for CMN Hospitals as opposed to being it's own charity that would qualify for the RunDisney event. Thanks for the feedback, we like where you head's at!

    • Like 1

  14. On 8/3/2018 at 10:25 AM, LFDIB said:

    I already renewed my Extra Life page from last year. However, some unfortunate news has come my way of a relative's child who is currently in the hospital for a number of medical reasons. I checked and the hospital is actually a part of the Children's Miracle Network. I was wondering if it was possible to switch the hospital getting my donations once I've already registered for 2018. I didn't see any question like this in the FAQ or any option to do so in my account settings. Is it too late at this point? I am part of a team, so can I not switch if I'm a member of a team? Any help would be appreciated, thank you.

     

    You can switch hospitals, definitely! 

     

    Just send a message to support@extra-life.org with the new hospital you would like to change over too!


  15. 2 hours ago, MCG APendrag0n3 (Sid Wing) said:

    I've attempted to use the "Boo's Story" video on both Facebook and Twitch - and both have muted the video "because of a possible copyright violation" with the background musing in that video.  Was that music licensed for use in the video?

     

    Thanks for the heads up, it's likely due to the fact that while CMN Hospitals has the rights to use that music, others do not. I've removed it from the Broadcasting kit. Apologies for any inconvenience this may have caused. 


  16. 10 hours ago, CAWZY said:

    Hello.  I believe 100% does go towards the hosptils. I think the only case where it does not would be when you sign up for a Platinum membership.  @herobyclicking would possibly know more if it is not.

     

    We definitely appreciate the cautious attitude and questions. Regarding how Extra Life functions, it is as we say, the hospital sees the entirety of the donations made to it's participants. 

     

    The amount of the donation made to an Extra Life participant is always made to the hospital that they support! The fee is not deducted from the donation, but covered by Children's Miracle Network Hospitals. 

     

    The $19 fee to upgrade your account helps offset the cost of the actual incentives you receive when you reach fundraising milestones (t-shirt, sticker, medals, etc). 

     

    If you have any further questions or concerns your can see our financial information here: https://childrensmiraclenetworkhospitals.org/financials/ or send inquiries to support@cmnhospitals.org!

     

     

    • Like 2
    • Thanks 1

  17. On 7/9/2018 at 6:40 PM, ikon said:

    Note -- I didn't see a 'forum suggestions' or anything like that anywhere or any other specific place to post this.

     

    So I noticed this while looking through the forums, I think it's a bit redundant to have this "Location" in front of someone's location and kind of makes the profile looks messy.

     


    fd4d2b4f9ca73ae0501f79d0543b5c8c.png

     

    If it's meant to be like that I apologize. :)

     

    No, it's a good catch, thanks @ikon, I will need to see where and how it's doing that. 

     

     


  18. On 7/1/2018 at 9:08 PM, Shamanom said:

    Heya I've been a extra lifer for 4 years now. This past year I was on 2 teams Extra Life Buffalo, NY and Team Playing with Fire. I've never received any rewards for it and enlisted in the registration. I've raised at least 1k for both teams just wondering who do I contact about this? 

     

    Sorry to hear you've had issues with receiving your donation incentives! Be sure to send our team an email so they can help out > support@extra-life.org. 

     

    Thank you!

    • Like 1

  19. 33 minutes ago, theowilson22 said:

    Hey, everyone! My name is Teddy Wilson. I work for the Microsoft Store at the Walden Galleria as a gaming expert. I was wondering if we, as a company, could help out with events if you guys needed it.

     

    Awesome! thanks for stopping in Teddy! You can also join the Extra Life community on Discord: https://discord.gg/extralife4kids

     

    I know @Bubba would be interested in this!

     

     

×
×
  • Create New...