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Everything posted by herobyclicking
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Play when, where and how you like!
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Hey Jaime, I am sorry to hear that you are having issues with this. If this hasn't been resolved please let me know! Our Canadian Hospitals/Foundations send these receipts directly, though if you were able to share which foundation you are waiting to hear from I can definitely expedite.
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Question about the Sign up this year and the Link to our Donation pages.
herobyclicking replied to Patchex's question in Extra Life Q & A
Thanks for the question! They will be released soon! -
Updated!
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Hey Arturo, We do experience an incredible increase in support tickets this time of year, but we are working through them as quickly as possible. Last week being a national US holiday doesn't help either! Regarding your question, refunds can be requested and fulfilled. We'll get to things situated, promise!
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Participation and fundraising for Extra Life can happen any day, any time! Our hospitals and kiddos need the support 365 days a year, so there is no reason why you can't play games #ForTheKids at any time! We do have days or times where we rally the community, but many people plan their own events to suit their schedules. Let us know how we can help! Do head over to our Discord too > https://discord.gg/extralife4kids, we have a very passionate and devoted group of participants who are happy to help!
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Scaled processing fees for Canadian donations?
herobyclicking replied to TheLostSkeleton's question in Extra Life Q & A
Hey @TheLostSkeleton! Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation. -
Donation and account upgrade delay?
herobyclicking replied to PCYorke's topic in General Extra Life Discussion
Hey @PCYorke! Thanks for the message. Adjusting the Platinum account is a manual process and as you can imagine our support team is experiencing high volumes of requests. While we cannot promise that you will receive your shirt in time for Game Day we can help you get it sooner. If you send a request for an status update to support@extra-life.org they should be able to get you an ETA on the whole situation. -
It's not recommended that you collect funds in that manner but to use the the participant page or the mobile fundraising application to engage your friends and family! We realize the appeal and are looking into the possibility of using the Facebook fundraising integration for future campaigns.
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Extra Life Font Color Number
herobyclicking replied to TheFunhouse's topic in Live Streaming Tips & Tricks
This should help! https://www.dropbox.com/s/9zrno99xqt1gftf/EL17_BrandGuidelines_US_CommMember_12-15-17_FINAL.pdf?dl=0 -
Hey @Psymonkee! Sorry your having issues selecting your hospital! Send a message to support@extra-life.org OR select the Province or State of one our international hospitals: Ontario (SickKids), Massachusetts (Boston Children's) or District of Columbia (Children's National).
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Personalized donation page
herobyclicking replied to thejennamonster's topic in General Extra Life Discussion
Hey @thejennamonster! So sorry you have had some trouble! The website revamp DID move somethings around. You can edit the URL by logging in and going to "Your Page" > click the "Settings" tab just below your profile pic and thermometer > "customize" to adjust your URL. Let me know if this helps! -
I had no idea it was created by these amazing people. I love it even more now!
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This also lives on your Dashboard > "Go Social" > Email Badge
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Hey Mish! Thanks for the post and suggestion. This not currently an integration available, but I'll add this to a potential feature request for future consideration!
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donations Customized Donations
herobyclicking replied to Richie's topic in Extra Life JSON Code Discussion & Sharing
Hey @rebo! That's not currently available unfortunately! But thanks for bumping this post!- 3 replies
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Thanks for the question and suggestion! RunDisney IS actually utilized by CMN Hospitals > https://www.rundisney.com/princess-half-marathon/. Extra Life works a bit differently, being a fundraising program for CMN Hospitals as opposed to being it's own charity that would qualify for the RunDisney event. Thanks for the feedback, we like where you head's at!
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You can switch hospitals, definitely! Just send a message to support@extra-life.org with the new hospital you would like to change over too!
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We definitely appreciate the cautious attitude and questions. Regarding how Extra Life functions, it is as we say, the hospital sees the entirety of the donations made to it's participants. The amount of the donation made to an Extra Life participant is always made to the hospital that they support! The fee is not deducted from the donation, but covered by Children's Miracle Network Hospitals. The $19 fee to upgrade your account helps offset the cost of the actual incentives you receive when you reach fundraising milestones (t-shirt, sticker, medals, etc). If you have any further questions or concerns your can see our financial information here: https://childrensmiraclenetworkhospitals.org/financials/ or send inquiries to support@cmnhospitals.org!
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No, it's a good catch, thanks @ikon, I will need to see where and how it's doing that.
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Thank you so much for the update and pictures @ikon! Glad to hear that everyone is doing well. Please let us know if there is anything we can do and congrats!