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Thanks all, we are having the team looking into to this issue. We'll let you know via social channels once it has been resolved. Thank you all for your patience!

Updated!

Stream your fundraising Live Fundraising is a great way to tell your story, engage with donors, and create a richer connection to the mission! Great, how do I get started? You'll need a device to stream with (smartphone, desktop/laptop, Xbox, or PlayStation 4) Download a streaming app to your phone (Streamlabs, Twitch, YouTube, or Mixer Create) or software to your desktop (like Streamlabs, OBS, or XSplit) Set up an account with a streaming service (Twitch, YouTube, Mixer) Add your streaming username to your fundraising page & save – you're ready to go! Click Your Page in the top bar Click the Settings tab on your page Choose your service and enter your username Note: YouTube requires you to enter the full URL to the live video, not your YouTube username Click Save Changes Share the link to your fundraising page on social media channels, text messages, and email to let people know when to tune in Here's a quick guide of what you'll need depending on your device: Mobile Phone Hardware Software Services Smartphone with camera & microphone Wireless data or WiFi connection Streamlabs App (streams to Twitch, YouTube, Mixer) Twitch App YouTube app Mixer Create app Twitch Mixer YouTube Desktop or Laptop Hardware Software Services Webcam Microphone Streamlabs OBS (Recommended) Add the overlay in the Source panel by choosing Browser Source and pasting in the overlay URL provided when you edit your stream settings on your fundraising page OBS Add the overlay in the Source panel by choosing Browser Source and pasting in the overlay URL provided when you edit your stream settings on your fundraising page XSplit (Windows Only) Twitch Mixer YouTube Desktop/laptop extras to customize your stream Donation Alerts Add our overlay to your stream that shows our logo, your fundraising progress, recent & top donations (desktop/laptop streaming software only) Other alert options Get on-stream donation alerts with the Charity Streaming integration in Streamlabs (desktop/laptop only) Get on-stream donation alerts and totals with StreamElements Extra Life suite (desktop/laptop only) Get on-stream donation alerts and totals with XSplit (desktop/laptop only) Get on-stream donation alerts and totals with either of these two community created applications! Extra Life Stream Helper from @bread_man Extra Life Donation Tracker from @djotaku Xbox Hardware Software Services Webcam Microphone Mixer Twitch Mixer Twitch PlayStation 4 Hardware Software Services Webcam Microphone Twitch YouTube Twitch YouTube What's next? Using a bot to help share your fundraising page You can add a bot to either periodically share a custom message during your stream or to activate a message when a command is typed in the chat. A great way to make sure your viewers know how to donate is to create this command with a message to share your "participant page". Okay, but "why" you may ask? We've found that when you share this information in a regular, structured format, people are more likely to make that donation! If you don't ask for a donation, you're not going to get one! Let your bot ask or share the donation page information while you're in the middle of playing or one screen shenanigans! There are several bots available and they function in very similar fashions! Have a look at StreamLabs Chatbot, StreamElements Chatbot, Moobot and Nightbot! Feeling stuck? Head over to our Discord channel's "Streaming tips and tricks" section and ask our community for help! Streaming for Extra Life You've set up your stream, you've tested everything and now you are ready to start playing games and raising money #ForTheKids! Here is a quick checklist to put that final polish on your stream. Social When sharing Extra Life on social media, be sure to @ExtraLife4Kids. Add #EXTRALIFE to social media posts and your stream title. Set your "game" or "tag" to Extra Life on both Twitch and Mixer! Check out the Extra Life media kit. It includes overlays for your stream, graphics, talking points and more! Channel Badge In the broadcast kit you can see additional graphics for your channel! You can add a pre-made channel badge to your profile and link it to your donation page. Asking for donations Playing games is the EASY part, the tough part is asking people to help. Think about how to ask for the donation during your stream. What would make you consider to donate? Take a look at our Miracle Stories and share them during your broadcast to help show why our hospitals need these funds! Take a look at these reports from your very hospital to see where the money goes! Check out these fundraising tips from the community and wise words from the founder of Extra Life, @Doc! Why do you "Extra Life"? Extra Life all begin because the life of one little girl in Orange, TX. Her story has inspired thousands of people to play games #ForTheKids. What's your story? Why do you participate in Extra Life? Do you have a connection to your children's hospital or know someone who does? Need some inspiration? Check out these "Why I Extra Life" stories! Your hospital wants to know that you're playing for them! Did you know the hospital you play for LOVES Extra Lifers? They would love to know when and where you're streaming! Need help connecting? Send us an email to Community@Extra-Life.org! This basic streaming primer should get you well on your way to streaming and sharing Extra Life online! Be sure to swing by our official Discord for additional tips and tricks! For additional resources check out this guide! When you're ready for more, head over to Twitch's Creator Camp!

Hey Arturo, We do experience an incredible increase in support tickets this time of year, but we are working through them as quickly as possible. Last week being a national US holiday doesn't help either! Regarding your question, refunds can be requested and fulfilled. We'll get to things situated, promise!

Participation and fundraising for Extra Life can happen any day, any time! Our hospitals and kiddos need the support 365 days a year, so there is no reason why you can't play games #ForTheKids at any time! We do have days or times where we rally the community, but many people plan their own events to suit their schedules. Let us know how we can help! Do head over to our Discord too > https://discord.gg/extralife4kids, we have a very passionate and devoted group of participants who are happy to help!

Hey @TheLostSkeleton! Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation.

Hey @PCYorke! Thanks for the message. Adjusting the Platinum account is a manual process and as you can imagine our support team is experiencing high volumes of requests. While we cannot promise that you will receive your shirt in time for Game Day we can help you get it sooner. If you send a request for an status update to support@extra-life.org they should be able to get you an ETA on the whole situation.

It's not recommended that you collect funds in that manner but to use the the participant page or the mobile fundraising application to engage your friends and family! We realize the appeal and are looking into the possibility of using the Facebook fundraising integration for future campaigns.

This should help! https://www.dropbox.com/s/9zrno99xqt1gftf/EL17_BrandGuidelines_US_CommMember_12-15-17_FINAL.pdf?dl=0

Hey @Psymonkee! Sorry your having issues selecting your hospital! Send a message to support@extra-life.org OR select the Province or State of one our international hospitals: Ontario (SickKids), Massachusetts (Boston Children's) or District of Columbia (Children's National).

Hey @thejennamonster! So sorry you have had some trouble! The website revamp DID move somethings around. You can edit the URL by logging in and going to "Your Page" > click the "Settings" tab just below your profile pic and thermometer > "customize" to adjust your URL. Let me know if this helps!

I had no idea it was created by these amazing people. I love it even more now!

This also lives on your Dashboard > "Go Social" > Email Badge

Hey Mish! Thanks for the post and suggestion. This not currently an integration available, but I'll add this to a potential feature request for future consideration!

Hey @rebo! That's not currently available unfortunately! But thanks for bumping this post!

Thanks for the question and suggestion! RunDisney IS actually utilized by CMN Hospitals > https://www.rundisney.com/princess-half-marathon/. Extra Life works a bit differently, being a fundraising program for CMN Hospitals as opposed to being it's own charity that would qualify for the RunDisney event. Thanks for the feedback, we like where you head's at!

You can switch hospitals, definitely! Just send a message to support@extra-life.org with the new hospital you would like to change over too!

Thanks for the heads up, it's likely due to the fact that while CMN Hospitals has the rights to use that music, others do not. I've removed it from the Broadcasting kit. Apologies for any inconvenience this may have caused.

We definitely appreciate the cautious attitude and questions. Regarding how Extra Life functions, it is as we say, the hospital sees the entirety of the donations made to it's participants. The amount of the donation made to an Extra Life participant is always made to the hospital that they support! The fee is not deducted from the donation, but covered by Children's Miracle Network Hospitals. The $19 fee to upgrade your account helps offset the cost of the actual incentives you receive when you reach fundraising milestones (t-shirt, sticker, medals, etc). If you have any further questions or concerns your can see our financial information here: https://childrensmiraclenetworkhospitals.org/financials/ or send inquiries to support@cmnhospitals.org!

No, it's a good catch, thanks @ikon, I will need to see where and how it's doing that.

Thank you so much for the update and pictures @ikon! Glad to hear that everyone is doing well. Please let us know if there is anything we can do and congrats!

Sorry to hear you've had issues with receiving your donation incentives! Be sure to send our team an email so they can help out > support@extra-life.org. Thank you!

Awesome! thanks for stopping in Teddy! You can also join the Extra Life community on Discord: https://discord.gg/extralife4kids I know @Bubba would be interested in this!