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herobyclicking last won the day on November 30

herobyclicking had the most liked content!

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About herobyclicking

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    Senior Manager
  • Birthday 08/19/1977

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    Denver, CO
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    Cooking, Writing, Science!, Art, Music

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    herobyclck, SW-5072-7855-7121
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  1. Thanks all, we are having the team looking into to this issue. We'll let you know via social channels once it has been resolved. Thank you all for your patience!
  2. herobyclicking

    Streaming 101 for Extra Life

  3. herobyclicking

    Donation Refund

    Hey Arturo, We do experience an incredible increase in support tickets this time of year, but we are working through them as quickly as possible. Last week being a national US holiday doesn't help either! Regarding your question, refunds can be requested and fulfilled. We'll get to things situated, promise!
  4. herobyclicking

    I'm new, where do I start?

    Participation and fundraising for Extra Life can happen any day, any time! Our hospitals and kiddos need the support 365 days a year, so there is no reason why you can't play games #ForTheKids at any time! We do have days or times where we rally the community, but many people plan their own events to suit their schedules. Let us know how we can help! Do head over to our Discord too > https://discord.gg/extralife4kids, we have a very passionate and devoted group of participants who are happy to help!
  5. herobyclicking

    Scaled processing fees for Canadian donations?

    Hey @TheLostSkeleton! Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation.
  6. herobyclicking

    Donation and account upgrade delay?

    Hey @PCYorke! Thanks for the message. Adjusting the Platinum account is a manual process and as you can imagine our support team is experiencing high volumes of requests. While we cannot promise that you will receive your shirt in time for Game Day we can help you get it sooner. If you send a request for an status update to support@extra-life.org they should be able to get you an ETA on the whole situation.
  7. herobyclicking

    Facebook Fundraisers?

    It's not recommended that you collect funds in that manner but to use the the participant page or the mobile fundraising application to engage your friends and family! We realize the appeal and are looking into the possibility of using the Facebook fundraising integration for future campaigns.
  8. herobyclicking

    Extra Life Font Color Number

    This should help! https://www.dropbox.com/s/9zrno99xqt1gftf/EL17_BrandGuidelines_US_CommMember_12-15-17_FINAL.pdf?dl=0
  9. herobyclicking

    Can't choose a hospital

    Hey @Psymonkee! Sorry your having issues selecting your hospital! Send a message to support@extra-life.org OR select the Province or State of one our international hospitals: Ontario (SickKids), Massachusetts (Boston Children's) or District of Columbia (Children's National).
  10. herobyclicking

    Personalized donation page

    Hey @thejennamonster! So sorry you have had some trouble! The website revamp DID move somethings around. You can edit the URL by logging in and going to "Your Page" > click the "Settings" tab just below your profile pic and thermometer > "customize" to adjust your URL. Let me know if this helps!
  11. herobyclicking

    Email Signature Donation Updates

    This also lives on your Dashboard > "Go Social" > Email Badge
  12. herobyclicking

    Facebook Fundraisers?

    Hey Mish! Thanks for the post and suggestion. This not currently an integration available, but I'll add this to a potential feature request for future consideration!
  13. Hey @rebo! That's not currently available unfortunately! But thanks for bumping this post!
  14. herobyclicking

    RunDisney fundraising

    Thanks for the question and suggestion! RunDisney IS actually utilized by CMN Hospitals > https://www.rundisney.com/princess-half-marathon/. Extra Life works a bit differently, being a fundraising program for CMN Hospitals as opposed to being it's own charity that would qualify for the RunDisney event. Thanks for the feedback, we like where you head's at!