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Content Count
1,554 -
Joined
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Last visited
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Days Won
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herobyclicking last won the day on July 29
herobyclicking had the most liked content!
Community Reputation
1,298 ExcellentAbout herobyclicking

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Rank
Senior Manager
- Birthday 08/19/1977
Extra Life
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Hospital
Children's Hospital Colorado
- My Donor Page
- My Team Page
Profile Fields
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Gender
Male
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Location
Denver, CO
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Interests
Cooking, Writing, Science!, Art, Music
Contact Methods
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Twitter
@herobyclicking
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Instagram
herobyclicking
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Twitch
herobyclicking
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Mixer
herobyclicking
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Discord
herobyclicking#4780
Game IDs
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Blizzard Battletag
herobyclick#1832
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Nintendo ID
herobyclck, SW-5072-7855-7121
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PSN ID
herobyclicking
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Steam
herobyclicking
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Origin
herobyclicking
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Xbox Gamertag
herobyclicking
Recent Profile Visitors
6,959 profile views
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Play when, where and how you like!
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herobyclicking started following Donation Refund, Tax receipt, Question about the Sign up this year and the Link to our Donation pages. and and 2 others
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Hey Jaime, I am sorry to hear that you are having issues with this. If this hasn't been resolved please let me know! Our Canadian Hospitals/Foundations send these receipts directly, though if you were able to share which foundation you are waiting to hear from I can definitely expedite.
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Question about the Sign up this year and the Link to our Donation pages.
herobyclicking replied to Patchex's question in Extra Life Q & A
Thanks for the question! They will be released soon! -
Updated!
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Hey Arturo, We do experience an incredible increase in support tickets this time of year, but we are working through them as quickly as possible. Last week being a national US holiday doesn't help either! Regarding your question, refunds can be requested and fulfilled. We'll get to things situated, promise!
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Participation and fundraising for Extra Life can happen any day, any time! Our hospitals and kiddos need the support 365 days a year, so there is no reason why you can't play games #ForTheKids at any time! We do have days or times where we rally the community, but many people plan their own events to suit their schedules. Let us know how we can help! Do head over to our Discord too > https://discord.gg/extralife4kids, we have a very passionate and devoted group of participants who are happy to help!
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Scaled processing fees for Canadian donations?
herobyclicking replied to TheLostSkeleton's question in Extra Life Q & A
Hey @TheLostSkeleton! Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation. -
Donation and account upgrade delay?
herobyclicking replied to PCYorke's topic in General Extra Life Discussion
Hey @PCYorke! Thanks for the message. Adjusting the Platinum account is a manual process and as you can imagine our support team is experiencing high volumes of requests. While we cannot promise that you will receive your shirt in time for Game Day we can help you get it sooner. If you send a request for an status update to support@extra-life.org they should be able to get you an ETA on the whole situation. -
It's not recommended that you collect funds in that manner but to use the the participant page or the mobile fundraising application to engage your friends and family! We realize the appeal and are looking into the possibility of using the Facebook fundraising integration for future campaigns.
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Extra Life Font Color Number
herobyclicking replied to TheFunhouse's topic in Live Streaming Tips & Tricks
This should help! https://www.dropbox.com/s/9zrno99xqt1gftf/EL17_BrandGuidelines_US_CommMember_12-15-17_FINAL.pdf?dl=0 -
Hey @Psymonkee! Sorry your having issues selecting your hospital! Send a message to support@extra-life.org OR select the Province or State of one our international hospitals: Ontario (SickKids), Massachusetts (Boston Children's) or District of Columbia (Children's National).
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Personalized donation page
herobyclicking replied to thejennamonster's topic in General Extra Life Discussion
Hey @thejennamonster! So sorry you have had some trouble! The website revamp DID move somethings around. You can edit the URL by logging in and going to "Your Page" > click the "Settings" tab just below your profile pic and thermometer > "customize" to adjust your URL. Let me know if this helps!