herobyclicking

Play when, where and how you like!

Hey Jaime, I am sorry to hear that you are having issues with this. If this hasn't been resolved please let me know! Our Canadian Hospitals/Foundations send these receipts directly, though if you were able to share which foundation you are waiting to hear from I can definitely expedite.

Thanks for the question! They will be released soon!

We'll pass that along to the team as we didn't experience that issue or hear of it until this post! We're sorry you had that experience and we will definitely work to monitor the situation moving forward! Let us know how else we can help.

Hey @Patchex, Thanks for the feedback, though there is not a minimum donation for Extra Life campaigns! There has always been an option to add a custom amount! Let us know if you have any other questions, we appreciate your hard work for your local hospital!

Thanks all, we are having the team looking into to this issue. We'll let you know via social channels once it has been resolved. Thank you all for your patience!

Updated!

Hey Arturo, We do experience an incredible increase in support tickets this time of year, but we are working through them as quickly as possible. Last week being a national US holiday doesn't help either! Regarding your question, refunds can be requested and fulfilled. We'll get to things situated, promise!

Participation and fundraising for Extra Life can happen any day, any time! Our hospitals and kiddos need the support 365 days a year, so there is no reason why you can't play games #ForTheKids at any time! We do have days or times where we rally the community, but many people plan their own events to suit their schedules. Let us know how we can help! Do head over to our Discord too > https://discord.gg/extralife4kids, we have a very passionate and devoted group of participants who are happy to help!

Hey @TheLostSkeleton! Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation.

Hey @PCYorke! Thanks for the message. Adjusting the Platinum account is a manual process and as you can imagine our support team is experiencing high volumes of requests. While we cannot promise that you will receive your shirt in time for Game Day we can help you get it sooner. If you send a request for an status update to support@extra-life.org they should be able to get you an ETA on the whole situation.

It's not recommended that you collect funds in that manner but to use the the participant page or the mobile fundraising application to engage your friends and family! We realize the appeal and are looking into the possibility of using the Facebook fundraising integration for future campaigns.

This should help! https://www.dropbox.com/s/9zrno99xqt1gftf/EL17_BrandGuidelines_US_CommMember_12-15-17_FINAL.pdf?dl=0

Hey @Psymonkee! Sorry your having issues selecting your hospital! Send a message to support@extra-life.org OR select the Province or State of one our international hospitals: Ontario (SickKids), Massachusetts (Boston Children's) or District of Columbia (Children's National).

Hey @thejennamonster! So sorry you have had some trouble! The website revamp DID move somethings around. You can edit the URL by logging in and going to "Your Page" > click the "Settings" tab just below your profile pic and thermometer > "customize" to adjust your URL. Let me know if this helps!