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herobyclicking

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Everything posted by herobyclicking

  1. Hey Jaime, I am sorry to hear that you are having issues with this. If this hasn't been resolved please let me know! Our Canadian Hospitals/Foundations send these receipts directly, though if you were able to share which foundation you are waiting to hear from I can definitely expedite.
  2. We'll pass that along to the team as we didn't experience that issue or hear of it until this post! We're sorry you had that experience and we will definitely work to monitor the situation moving forward! Let us know how else we can help.
  3. Hey @Patchex, Thanks for the feedback, though there is not a minimum donation for Extra Life campaigns! There has always been an option to add a custom amount! Let us know if you have any other questions, we appreciate your hard work for your local hospital!
  4. Thanks all, we are having the team looking into to this issue. We'll let you know via social channels once it has been resolved. Thank you all for your patience!
  5. Hey Arturo, We do experience an incredible increase in support tickets this time of year, but we are working through them as quickly as possible. Last week being a national US holiday doesn't help either! Regarding your question, refunds can be requested and fulfilled. We'll get to things situated, promise!
  6. Participation and fundraising for Extra Life can happen any day, any time! Our hospitals and kiddos need the support 365 days a year, so there is no reason why you can't play games #ForTheKids at any time! We do have days or times where we rally the community, but many people plan their own events to suit their schedules. Let us know how we can help! Do head over to our Discord too > https://discord.gg/extralife4kids, we have a very passionate and devoted group of participants who are happy to help!
  7. Hey @TheLostSkeleton! Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation.
  8. Hey @PCYorke! Thanks for the message. Adjusting the Platinum account is a manual process and as you can imagine our support team is experiencing high volumes of requests. While we cannot promise that you will receive your shirt in time for Game Day we can help you get it sooner. If you send a request for an status update to support@extra-life.org they should be able to get you an ETA on the whole situation.
  9. It's not recommended that you collect funds in that manner but to use the the participant page or the mobile fundraising application to engage your friends and family! We realize the appeal and are looking into the possibility of using the Facebook fundraising integration for future campaigns.
  10. This should help! https://www.dropbox.com/s/9zrno99xqt1gftf/EL17_BrandGuidelines_US_CommMember_12-15-17_FINAL.pdf?dl=0
  11. Hey @Psymonkee! Sorry your having issues selecting your hospital! Send a message to support@extra-life.org OR select the Province or State of one our international hospitals: Ontario (SickKids), Massachusetts (Boston Children's) or District of Columbia (Children's National).
  12. Hey @thejennamonster! So sorry you have had some trouble! The website revamp DID move somethings around. You can edit the URL by logging in and going to "Your Page" > click the "Settings" tab just below your profile pic and thermometer > "customize" to adjust your URL. Let me know if this helps!
  13. This also lives on your Dashboard > "Go Social" > Email Badge
  14. Hey Mish! Thanks for the post and suggestion. This not currently an integration available, but I'll add this to a potential feature request for future consideration!
  15. Hey @rebo! That's not currently available unfortunately! But thanks for bumping this post!
  16. Thanks for the question and suggestion! RunDisney IS actually utilized by CMN Hospitals > https://www.rundisney.com/princess-half-marathon/. Extra Life works a bit differently, being a fundraising program for CMN Hospitals as opposed to being it's own charity that would qualify for the RunDisney event. Thanks for the feedback, we like where you head's at!
  17. You can switch hospitals, definitely! Just send a message to support@extra-life.org with the new hospital you would like to change over too!
  18. Thanks for the heads up, it's likely due to the fact that while CMN Hospitals has the rights to use that music, others do not. I've removed it from the Broadcasting kit. Apologies for any inconvenience this may have caused.
  19. We definitely appreciate the cautious attitude and questions. Regarding how Extra Life functions, it is as we say, the hospital sees the entirety of the donations made to it's participants. The amount of the donation made to an Extra Life participant is always made to the hospital that they support! The fee is not deducted from the donation, but covered by Children's Miracle Network Hospitals. The $19 fee to upgrade your account helps offset the cost of the actual incentives you receive when you reach fundraising milestones (t-shirt, sticker, medals, etc). If you have any further questions or concerns your can see our financial information here: https://childrensmiraclenetworkhospitals.org/financials/ or send inquiries to support@cmnhospitals.org!
  20. No, it's a good catch, thanks @ikon, I will need to see where and how it's doing that.
  21. herobyclicking

    I'm sorry

    Thank you so much for the update and pictures @ikon! Glad to hear that everyone is doing well. Please let us know if there is anything we can do and congrats!
  22. Sorry to hear you've had issues with receiving your donation incentives! Be sure to send our team an email so they can help out > support@extra-life.org. Thank you!
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