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TheLostSkeleton

Scaled processing fees for Canadian donations?

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So, I am super excited about Canadian credit cards being processed this year! However... it seems like processing fees are scaling to the amount donated.  Someone donated $200 and the processing fee displayed as $14.  My friend tested a $50 donation and the processing fee was $3.50.  This is not appealing to my donors! Is it just a bug with the new system? 

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On 11/2/2018 at 1:04 PM, TheLostSkeleton said:

So, I am super excited about Canadian credit cards being processed this year! However... it seems like processing fees are scaling to the amount donated.  Someone donated $200 and the processing fee displayed as $14.  My friend tested a $50 donation and the processing fee was $3.50.  This is not appealing to my donors! Is it just a bug with the new system? 

 

Hey @TheLostSkeleton!

 

Thanks for your question! Processing fees on the platform are based on the amount of the actual donation, though payment of those fees are always 100% optional on the part of the donor. Regardless of whether fee is paid or not, the receiving hospital will always see 100% of the intended donation. 

 

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