Jump to content

I can't be a platinum fundraiser

Recommended Posts

I have sent a ticket a few days back but I haven't got a respond so...here I am seeking for help to resolve this issue that I'm facing.

My Mastercard transaction couldn't go through and this error surfaces every time I attempt to sign up to become a platinum fundraiser, "Please verify your card number and expiration date."

My card is absolutely working fine with purchases on other websites. I have tried to make payment using PayPal but due to Paypal international regulations on Singapore, I am unable to make the transaction and that leaves me with only the card transaction method for payment.

So does anyone have any idea or faced this issue before?

Share this post

Link to post
Share on other sites

Thanks @Xeserox!


@Edesonism, support can take up to three business days to respond and they get particularly busy this time of year. So if you reached out this week, I am sure they will be in contact soon. I'll connect with them to be sure your ticket gets some attention though! We'll get it figured out one way or another!

  • Like 2

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now