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ursineOne

Unable to "Change User" after upgrading to Platinum

Question

I'm not sure if it is related to upgrading to Platinum, or not, but I after upgrading my main user, I tried to switch over to my other user and upgrade it to Platinum.  However, when I tried to use the "Change User --->" functionality from the menu that comes up when you mouse over the "Welcome, [name]" in the top right of the website, I get the message "You cannot log in as this user".  

 

Is there a way to get into that user once this message appears?  If so, is it possible to upgrade them to Platinum, so that they have a chance at a shirt?

 

Thanks for any info!

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On 11/4/2016 at 11:42 PM, ursineOne said:

I'm not sure if it is related to upgrading to Platinum, or not, but I after upgrading my main user, I tried to switch over to my other user and upgrade it to Platinum.  However, when I tried to use the "Change User --->" functionality from the menu that comes up when you mouse over the "Welcome, [name]" in the top right of the website, I get the message "You cannot log in as this user".  

 

Is there a way to get into that user once this message appears?  If so, is it possible to upgrade them to Platinum, so that they have a chance at a shirt?

 

Thanks for any info!

 

Did this resolve itself? If not send a ticket to support@extra-life.org. 

 

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